Standardization of the Processes Associated with the Development of Informatics Projects: a Case Study

Samuel Sepúlveda Cuevas, Ania Cravero Leal


In recent years the software industry has experienced tremendous growth, with a greater demand from customers and users regarding the performance and quality of their products. This has led to growing business needs to incorporate quality standards in its processes. The contribution of this paper is to present a proposal to help standardize processes associated with the development of IT projects belonging to a service company, from the use of standards and best practices in the software industry. The proposal analyzes, classifies and discriminates by project types, requirements and resources needed for the kind of projects that faces the company. The initial results show positive effects on product quality and satisfaction of its internal customers.


IT projects; process improvement; software quality; action research

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